Definitions
The term "Personal Data" refers to information that can be used alone or in conjunction with other information to identify, contact, or locate a person, or to identify an individual in their context. For example, personal information includes, among other things, your name, your address, your email address, your phone number, information related to your credit card, your behavior on the site, etc.
Site editor
The website stilla-oils.ch is published and managed by the company:
Estelle Gross Aromathérapie Stilla
Address : Avenue des crosets 9, 1805 Corsier-Sur-Vevey
Identification number: CHE-285.650.058
E-mail : info@stilla-oils.ch
Phone : 021 922 42 12
Host
The site is hosted by:
Odoo
Address : Rue du Laid Burniat 5, 1348 Louvain-la-Neuve
Phone : +32 2 290 34 90
Site web : www.odoo.com
The domain name is provided by:
Infomaniak, le cloud éthique
Address : Rue Eugène-Marziano 25, 1227 Genève
Phone : +41 22 820 35 40
Site web : https://www.infomaniak.com/fr
2.3 Intellectual Property
All content on the site Stilla-oils.ch (texts, images, graphics, logos, videos, icons, etc.) is the exclusive property of Estelle Gross Aromatherapy Stilla or its partners and is protected by copyright, trademark law, and other intellectual property laws.
Any reproduction, representation, or redistribution, in whole or in part, of the site's content without prior authorization is strictly prohibited.
Limitation of liability
Estelle Gross Aromatherapy Stilla strives to provide accurate and up-to-date information on its website, but does not guarantee the accuracy, completeness, or relevance of this information.
The use of the site is at your own risk. Estelle Gross Aromatherapy Stilla cannot be held responsible for any direct or indirect damages resulting from access to or use of the site.
External links
The Stilla-oils.ch site may contain links to third-party sites. Estelle Gross Aromatherapy Stilla does not control the content of these sites and disclaims any responsibility for their content or their data protection practices.
3. What type of personal data do we collect?
In accordance with the Swiss Federal Data Protection Act (LPD) and, where applicable, to the General Data Protection Regulation (RGPD) of the European Union :
- The personal data collected through the site (contact forms, registrations, etc.) is strictly used for the purposes indicated at the time of collection.
- You have the right to access, correct, or delete your personal data. To exercise this right, contact us at: info@stilla-oils.ch
- Personal information is not shared with third parties without your consent, except as required by law.
3.1 Provided Information
3.1.1 When creating an account and purchasing goods
The personal data collected are:
Your name, your first name, your email address, your postal address
Your payment or credit card information
The purchases made, including the order and delivery dates, the quantity of products ordered, and the frequency
Your preferences
The purpose of data collection is the processing of payments and the delivery of goods. We also use this data to respond to various requests made.
The personal data of clients is used by Estelle Gross Aromatherapy Stilla only according to the following processing bases. That is to say when:
We have obtained your implicit consent
They are necessary to conclude or execute a contract with you, for example, to process your payment and deliver the goods you have ordered.
It is necessary to comply with a legal obligation to which we are subject.
The data is retained for as long as necessary to fulfill the contract and for an appropriate period thereafter to allow us to comply with applicable legal requirements and statutes of limitations.
3.1.2 When subscribing to the newsletter
The personal data collected are:
Your email address, your geographical location
The way you interact with our emails (for example, whether the email is opened and which links are clicked in the email)
The purpose of data collection is to send educational content, newsletters, promotions, and special offers. This data also helps us analyze and improve our communications and strategy. The content can be personalized based on your preferences.
These personal data are used as soon as we have obtained your consent.
If you have consented to receive our newsletter, the necessary data is retained to continue sending you these communications. You can unsubscribe from this service at any time by clicking the link at the end of each email.
3.2 Information collected automatically
As part of the use of the site, Estelle Gross Aromatherapy Stilla may use data collection technology to gather information related to your use of the Site.
The personal data collected are:
The IP address, web browser, operating system type, your geographical location
The dates and times of visits and use of our websites
The pages you visit and the time spent on each page
The purpose of data collection is to facilitate and enhance the comfort of using the website. This allows us to manage, assess, and improve our activities, our website, and the products and services we offer.
For technical data, the basis for processing is our company's legitimate interest in compiling global data on traffic and interaction on the site in order to provide better experiences and tools in the future. For statistical and marketing data, they are collected based on your consent.
The data is retained for as long as necessary to provide the service unless legal obligations impose longer processing times.
3.2.1 Automatically Collected Cookies
Cookies are small pieces of text sent by our servers to your computer or device when you access our services. They are stored in your browser and then sent back to our servers so that we can provide contextual content. Without cookies, using the web would be a much more frustrating experience. We use them to support your activities on our website. For example, your session (so you don't have to log in again) or your cart.
Cookies are also used to help us understand your preferences based on your previous or current activity on our website (the pages you have visited), your language, and your country, which allows us to provide you with enhanced services. We also use cookies to help us compile aggregated data on site traffic and site interaction so that we can offer better site experiences and better tools in the future.
Here is an overview of the cookies that may be stored on your device when you visit our website:
| Cookie category | But | Examples |
|---|---|---|
Session & Security | Authenticate users, protect user data, and enable the website to provide the expected services to users, such as maintaining the contents of their shopping cart or allowing file downloads. The website will not function properly if you reject or delete these cookies. | session_id (Odoo) |
Preferences | Remember information about how the website looks or behaves, such as your preferred language or region. Your experience may be degraded if you delete these cookies, but the website will still work. | frontend_lang (Odoo) |
| Interaction History | Used to collect information about your interactions with the website, the pages you viewed, and any specific marketing campaigns that brought you to the website. We may not be able to provide you with the best service if you refuse these cookies, but the website will work. | im_livechat_previous_operator_pid (Odoo) utm_campaign (Odoo) utm_source (Odoo) utm_medium (Odoo) |
Advertising & Marketing | Used to make advertising more engaging for users and more valuable for publishers and advertisers, such as providing more relevant ads when you visit other websites that display ads or to improve ad campaign performance reports. Note that some third-party services may install additional cookies on your browser to identify you. You can refuse the use of cookies by a third party by visiting the Page de désactivation de la Network Advertising Initiative. The website will still function if you reject or delete these cookies. | __gads (Google) __gac (Google) |
Analytics | Understand how visitors interact with our website, via Google Analytics. Learn more about analytical Cookies and Privacy information. The website will still function if you reject or delete these cookies. | _ga (Google) _gat (Google) _gid (Google) _gac_* (Google) |
We do not currently support Do Not Track signals, as there is no industry standard for compliance.
Google analytics
This website uses Google Analytics, a web analytics service provided by Google Inc. The information generated by the cookie about your use of this website will be transmitted to and stored by Google on servers in the United States.
The statistics obtained allow us to improve our offer and make it more interesting for you as a user as well as to compile reports on the activity of the site.
Link to the privacy policy.
https://policies.google.com/privacy?hl=de.
Shelf life: standard.
Facebook Pixel
This website uses the "Facebook Pixel" and the Conversions API of the social network "Facebook" from Meta Platforms Ireland Limited.
The Meta pixel is a snippet of code that, when added to our website, allows us to measure the effectiveness of our advertising by tracking the actions people take on our website.
Data processing by Facebook is carried out within the framework of Meta's data usage policy. Therefore, general information about the provider and the privacy policy can be found at:
https://www.facebook.com/privacy/policy
As for specific information and details about the Facebook pixel and how it works, you can find them in the Meta help section:
https://www.facebook.com/business/help/742478679120153?id=1205376682832142
Who we share your personal data with
Partners and suppliers
Our partners and vendors are responsible for providing services on our behalf. For example, entities that process credit card payments and partners that provide web hosting and marketing services.
The data transmitted to our partners and suppliers is only done so if this is necessary in the context of the use of the website and/or the execution of the contract, and the use by these third parties of the data transmitted for this purpose is strictly limited to the objectives mentioned.
Payment services :
The website uses external payment service providers. For payment transactions, the general terms and conditions and the privacy policy of the respective payment service providers apply.
Visa (https://www.visa.de/nutzungsbedingungen/visa-privacy-center.html)
Mastercard (https://www.mastercard.ch/de-ch/datenschutz.html)
Wallee (https://fr.wallee.com/legal/informations-sur-la-protection-des-donnees)
TWINT (https://www.twint.ch/fr/politique-de-confidentialite-du-site-web/)
PostFinanceshttps://www.postfinance.ch/fr/detail/protection-des-donnees.html)
Legal reason
We may be required to disclose information about you by law or legal process, to law enforcement or other officials, or in connection with an investigation of suspected or actual fraudulent or illegal activity.
4.3 Social networks (plug-in)
On our website, we have integrated links to our profiles on the following networks:
Facebook, 1601 S. California Ave, Palo Alto, CA 94304, États-Unis
Instagram, 1601 Willow Road, Menlo Park, Californie 94025, États-Unis
TikTok Technology Limited, The Sorting Office Ropemaker Place, Dublin 2 DUBLIN, D02 HD23 Ireland
If you click on the corresponding social media symbols, you will be automatically redirected to the profile we manage on the respective network. To use the functions of the network, you may need to log in to your user account. When you click on a link leading to one of our profiles on social networks, a direct connection is established between your browser and the server of the respective social network. The network then receives the information that you have visited our website with your IP address and clicked on the link. If you click on a link to a network while logged into that network with your account, the contents of our site can be linked to the profile you manage on the network. This means the network can directly attribute your visit to our website to your user account. If you wish to prevent this, you must log out before clicking on the link. An attribution will occur in any case if you log in to the respective network after clicking on the link.
For further information on the purpose and scope of data collection, as well as the processing and use of the data, please refer to the privacy policy of the provider concerned, which can be viewed via the links below.
http://www.facebook.com/policy.php
https://instagram.com/about/legal/privacy/
https://www.tiktok.com/legal/page/eea/privacy-policy/fr
5. How do we protect your personal information?
We implement technical and organizational security measures to protect the personal data we manage against manipulation, loss, destruction or use by unauthorized persons. Our security measures are subject to continuous improvement and take into account technological developments.
Employees and service providers are subject to an obligation of confidentiality and are also required to comply with legal requirements relating to data protection.
Because the security of personal data is important, Estelle Gross Aromathérapie Stilla uses Secure Socket Layer (“SSL”) access security software to encrypt the personal data you provide. If your browser supports this protocol, the personal data you transmit online will be encrypted. You can verify that your data is transmitted in an encrypted manner by ensuring that the symbol of a closed padlock appears in the bottom bar of your browser window or by ensuring that the beginning of the Internet address of the page is “https”.
Your rights
Access to your personal data.
You may at any time ask us for the personal information we hold about you (provided you provide proof of your identity).
The rectification of your erroneous personal data.
If the personal information we have collected about you is incorrect or incomplete, you can contact us and we will update it.
Deletion of your personal data.
You can ask us to erase your personal data, provided that there is no legal obligation to retain the data or any legal permission for the processing of the data.
The right to restitution of tr.ansmitted data
You have the right to receive your personal data in a structured format.
Contact
For any questions or complaints regarding the site or these legal notices, you can contact us:
E-mail : info@stilla-oils.ch
Update
Estelle Gross Aromatherapy Stilla reserves the right to adapt and modify this privacy policy periodically without informing its customers. Customers are therefore invited to consult this page regularly.
Update : 01.01.2025
